As part of the government's ongoing efforts to enhance the quality of public services and re-engineer service delivery, the Ministry of Works has upgraded its Consultancy Service for Government Entities into a digital service that provides construction-related consultancy services to government and semi-government entities, as well as civil society organizations.
Under the enhanced service, the processing time for applications has been reduced from 14 working days to seven, contributing to faster delivery of services across a range of areas, including the preparation of preliminary and engineering designs, supervision of project implementation for government entities, coordination of project cost estimates, preparation of tender documents, structural condition assessments of existing government buildings, rehabilitation and refurbishment works, and other related consultancy services.
In this regard, Engineer Huda Mirza Al Salman, Assistant Undersecretary for Technical Services at the Ministry of Works, said that the enhanced service reflects the ministry's adoption of innovative digital solutions to advance the digital transformation of government services. She noted that paper-based application forms have been replaced with electronic forms in line with the government's service re-engineering initiatives, contributing to simplified procedures, fewer application steps, an improved user interface and customer experience, enhanced operational efficiency, shorter processing times, greater transparency, and more effective service delivery for government entities.
The Assistant Undersecretary added that the service enhancement reflects the Ministry of Works' commitment to improving the quality of its services and strengthening institutional efficiency. She noted that the update forms part of a comprehensive plan to further develop the ministry's electronic services, support the effectiveness of the government's digital ecosystem, and ensure positive outcomes for citizens, investors, and all service beneficiaries.
It is worth noting that, as part of the government's continuous efforts to improve and re-engineer public services, more than 1,300 government services have been documented, translated, and published, with over 800 services having undergone enhancement and re-engineering across various government sectors. These improvements were based on proposals and feedback submitted through the national suggestions and complaints system, Tawasul, investors' feedback, and government service mystery shopper reports. The initiative also included the launch of user guides and service level agreements to enhance procedural efficiency, improve service quality, enrich customer experience, and support the government's digital transformation agenda.
