Eng. Huda Mirza Al-Salman, the AUS of Technical Services at the Ministry of Works, confirmed that the Ministry is continuing to implement its plans to support the digital transformation process, as part of its ongoing efforts to enhance service quality, streamline procedures and improve the user experience, noting that the rate of digital transformation in services provided to individuals, businesses and government bodies reached 92% in 2025.
Eng. Huda Al-Salman explained that digital transformation has contributed to a 72% improvement in the overall performance of internal operations and a 66% reduction in the average time taken to deliver services, as well as improving the speed of accessing information and issuing reports by 80%, and reducing operational costs and expenses by 80%, which has had a positive impact on the speed of processing requests submitted by individuals and organisations.
It noted that during 2025, a number of new electronic services were introduced into its service system, including the service for submitting requests for consultancy services, and the service for updating and managing consultancy service requests, aimed at government and semi-government bodies and civil society organisations wishing to benefit from the Ministry's services in the fields of design and construction, in addition to the launch of a service for managing invoices from road sector contractors, which allows contractors working with the Ministry to submit project invoices and supporting documents in accordance with approved procedures.
The AUS of Technical Services, noted that the Ministry of Works is currently working to adopt artificial intelligence tools and technologies, with the aim of enhancing the analysis of request data, preparing reports and anticipating the future needs of beneficiaries, as well as utilising them in document analysis, data extraction and the detection of errors and irregularities, She noted that the number of users of e-services of 30 services in 2025, has reached 29,098, whether via the Ministry's website www.works.gov.bh or through the Kingdom of Bahrain's national portal (bahrain.bh).
She added that the e-request tracking service topped the list of most-used services in 2025, with 15,494 users. This service allows citizens, residents and municipal councils to submit reports and comments, which are then forwarded directly to the relevant departments within the Ministry and tracked electronically.
Al-Salman explained that the traffic diversion requests service came in second place with 6,367 requests submitted electronically; this service is dedicated to public road works contractors wishing to obtain a new traffic diversion permit or renew an existing one, followed by the road elevation request service, with 1,336 users, which enables citizens to submit requests for road elevations to the Ministry's Road Planning and Design Department.
It is worth noting that these e-services were developed in-house by the Ministry of Works' IT team, as part of efforts to keep pace with technological developments and achieve the objectives of the Government Programme (2023–2026) and Bahrain's Economic Vision 2030, by adopting the latest technical solutions and introducing innovative ideas that contribute to improving performance and providing excellent services to citizens and residents with ease and convenience, whilst ensuring the speedy completion of transactions and the ability to track requests online.
