MoW’s Public Relations & Media Director Fahad Buallay revealed that the Ministry’s Community Service Department received a total of 471 requests during the first quarter of 2014. He explained that the roads sector received 363 requests, while the sanitary engineering sector received 105 requests. The figures were revealed through a statistics prepared by the Ministry for the 1st quarter of this year. ‘The Public Relations & Media Directorate responded to 157 requests within only 10 days from the date of reception. This comes in response to directives from HRH the Prime Minister Prince Khalifa bin Salman Al Khalifa and directives from HRH the Crown Prince, Deputy Supreme Commander and First Deputy Prime Minister Prince Salman bin Hamad Al Khalifa urging the Ministry to respond to citizens’ requests and complaints promptly. According to Buallay, January registered the highest number of requests; with 207 requests, while March registered 142 requests and February 122 requests. Most requests reached the Ministry via the phone (275 requests), then came newspapers with 108 requests, the radio (18 requests), Twitter (22 requests), personal visits (14 requests) and the email (5 requests).

 

‘The Ministry’s vision for the development of the community service department complements the Government’s directives, which reiterates the importance of responding to people and attending to their needs and requests,’ explained Buallay. The Ministry of Works’ Twitter and Instagram account Bahrain_Works has received a wide response form people, as it provides them with the latest news about the Ministry and informs them about daily traffic diversions and announcements. This, as a result, has increased the number of followers to the Ministry and allowed more people to interact with the Ministry.